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Terms and Conditions
Jydsk Toy
Mølleparken 5
9610 Nørager
TEL: +4521666231
CVR: 33841191
Payment
Jydsk Toy accepts online payments via Visa, Mastercard, Mobilepay Online.
Payment will only be deducted from your account when the physical item is dispatched or the virtual product is created unless otherwise agreed or stated in your order.
All amounts on the website are inclusive of VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
Jydsk Toy uses a secure payment server that encrypts all information with SSL protocol, which means your data is safe and cannot be read by outsiders.
Jydsk Toy's own website also uses SSL protocol encryption.
Delivery
The delivery time for items in stock is typically 1-3 business days.
For items that are out of stock, we will inform you of the delivery time.
Right of Withdrawal
There is a 14-day full return policy on items purchased on the website unless otherwise agreed or stated in your order.
The 14-day period starts on the day the order is delivered.
You bear any return shipping costs yourself.
Requests for withdrawal must be communicated to us no later than 14 days after delivery and must reach us no later than 14 days after we have been informed of your use of the right of withdrawal.
Requests to use the right of withdrawal must be sent via email to info@jydsklegetoej.dk. The message must clearly indicate your desire to use the right of withdrawal.
Condition of the Item upon Return
You are liable for any decrease in the value of the item resulting from handling that is not necessary to determine the nature, characteristics, and function of the item. This means you may try the item in the same manner as if you were shopping in a physical store.
If the item has been used beyond what is described above, it is considered used and of diminished value. This means that upon withdrawal of the purchase, you will receive a lesser part or none of the purchase amount back. It is up to Jydsk Toy to assess the condition of the item.
Complaint Rights
There is a 2-year complaint period on products according to Danish sales law. The complaint rights apply to all errors in software, material, and manufacturing.
Complaints regarding faults and deficiencies must be communicated to Jydsk Toy in a reasonable time after receiving the item. Here, a maximum of two months is considered a reasonable time unless otherwise agreed. We will refund reasonable shipping costs.
The complaint is void in case of incorrect or unusual handling of the product.
Jydsk Toy covers return shipping costs to a reasonable extent.
For returns, contact the company:
Jydsk Toy
Randersvej 26
9500 Hobro
TEL: +4521666231
Complaints will not be accepted if sent by cash on delivery.
Customer & Privacy Policy
We do not sell personal information and do not share your personal information with others; they are only registered in our customer database. You can delete your information at any time.
To enter into an agreement with Jydsk Toy, we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal information for the purpose of delivering the product to you.
The personal information is registered at Jydsk Toy and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always occurs with your explicit consent, so you are informed about exactly which information is collected and why.
The director and employees of Jydsk Toy have access to the information registered about you.
The data controller at Jydsk Toy is: Toke W.
We do not store or transmit customer information encrypted.
As a registered user at Jydsk Toy, you always have the right to object to the registration. You also have the right to access the information registered about you. These rights are yours under the Data Protection Act, and inquiries regarding this should be directed to info@jydsklegetoej.dk.
Cookies
On https://jydsklegetøj.dk, cookies are used to optimize the website and its functionality, making your visit as easy as possible.
You can delete cookies from your computer at any time; how depends on your browser.
Log Statistics
We use log statistics on https://jydsklegetøj.dk, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from, and where on the website they leave, etc.
The log statistics are only used to optimize Jydsk Toy's website.
Complaint Options
Complaints about products can be sent to:
Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaint platform.
ec.europa.eu
When complaining, please provide our email address: info@jydsklegetøj.dk as well as the website where you purchased the item.